Ladder Assist

We provide a detailed roof inspection

A Ladder Assist begins when one of our expert inspectors meets the Adjuster or Engineer onsite. We’re there to access all roof types, no matter how steep or tall, and provide a detailed Roof Inspection. Our inspection is intended to allow the adjuster to make an accurate and complete settlement decision from relative safety so their focus remains on customer service and retention of the insured customer.

Ladder Assist Process


Determination of damages and cause of loss

We’ll document roof damage due to:

  • Hail
  • Mechanical damage
  • Wind
  • Installation issues

Visual inspection of the roof

We’ll perform a complete inspection identifying:

  • Leaks
  • Previous repairs
  • Deterioration
  • Ventilation
  • Estimated age of the roof
  • 10×10 hail test squares for each directional slopes
  • Roof accessory count
  • Wind damage count on all slopes

Photo process

Documentation includes photos of:

  • Overview of roof
  • Wind damage count & close-up photos of wind damage for each directional slope
  • Layers, pitch gauge & shingle gauge
  • Hail test square with close-ups
  • Photos of hail damage and hail count
  • Additional roof accessories
  • Repairability test (calibrated to Carrier policy)

Roof Inspection Scope Sheet

The scope inspection sheet we provide on every claim is the most comprehensive in the industry and includes an accurate sketch of the roof, measurements and total square calculations.