We don’t like to brag, but the Ladder Now executive team is composed of some of the most qualified and talented  professionals in the claims service industry. We thrive on innovation, diligence and accountability. Our team lives and breathes our core value of “team excellence without compromise,” and our leadership team is the definition of “leading by example.” Get to know the people who make superior service possible.

Scott James.

President/Managing Partner
Scott graduated from Pennsylvania State University with a degree in Architectural Engineering, and he has previously served as the President of McBride & Son Homes. Under Scott’s leadership, McBride & Son impressively rose to become a Top 40 US Homebuilder. Scott brings work ethic, creativity and a passion for leadership to our team.

Russ Carroll.

Founder/Vice President Operations/Managing Partner
Russ’ finished a BS in Political Science at Georgia Southwestern State University and later enjoyed careers in Enterprise Software Sales and Financial Services. He most recently served Hancock Claims Consultants in Operations and Carrier Relations. Russ participated in much of the seedling growth and infrastructure of the Ladder Assist Industry and has managed more than 150,000 property inspection claims for more than 10 top insurance carriers. His time at Hancock Claims inspired Russ to create the founding principal for Ladder Now: Quality over quantity, no matter the cost.

Ted Turcotte.

Director of Operations/National Deployment Director
Ted graduated from the Bryant College School of Business. Because managing the deployment process is a 24-hour-a-day responsibility, Ted’s energy and tenacity are key to ensuring our field team is always in position to serve our customers when they need us most. He brings a dedication to hard work and a well-rounded business background to our team.

Ron Young.

Director of Quality and Training
Ron completed a Bachelor of Art in History at the University of Louisville and brings a wealth of industry experience earned as an Inside Settlement Adjuster, Independent Adjuster, Large Commercial Contractor and Residential Roofer. Ron’s ownership of Ladder Now’s standardized testing and training process ensures that only the best candidates don the coveted “Green Shirt” and become Ladder Now team members. Ron’s QC team of engineers and desk adjusters maintain Ladder Now’s high standard of quality, accuracy and consistency thorough real time review, scoring and mentoring.