About Ladder Now

Complete Claim Inspection Solutions

Ladder Now was founded in 2012 when a dream team of professionals made it their mission to provide insurance carriers with a high/steep roof inspection service that was high quality, reliable and unfailingly on-time, thus solving a painful problem in the industry.

Today, our ownership and Board of Directors are made up of a diverse group of professionals with experience in:

  • Top 5 Insurance Carrier Operations
  • Architectural Engineering
  • Enterprise Software Development and Implementation
  • National Catastrophe Claims Services
  • Top 5 Forensic Engineering/Fire Investigation Services

We find the most talented people, give them access to industry-leading technology and systems and empower them to be their best. In fact, cultivating talent is our founding principle. We commit to our people, which ensures that every Ladder Now member shares team pride and takes ownership of each task and claim. That’s why we’re able to provide superior service — because Ladder Now team members truly care and want to be the best for themselves and the team.

But we don’t stop there. To us, superior service also means creative innovation, and we were proud to introduce the first “smart routing” dispatch software system to the industry. Through a direct license with Microsoft Bing Maps and the use of a top international software provider, Ladder Now is the first company to offer insurance adjusters direct control of our calendar. Because of our advanced technology, the adjuster has the power to call and schedule an insured appointment while viewing our resources and calendar in real-time. Access to our calendar eliminates double bookings and other complications, which means our customers can provide better service for the people they insure.

And by the way – our on-time arrival ratio was greater than 98% on nearly 150,000 claims in 2018. To us, the customer satisfaction that comes with that ratio is both a reward and a motivator. We love making our customers happy. That’s why we always arrive 10 minutes early (but not in front of the loss!).

Our proven methods, commitment to excellence and diverse team of professionals are what set Ladder Now apart. We were the market leader in 2018, and we are truly the next generation in Complete Claim Inspection Solutions.

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OUR LEADERSHIP TEAM

We don’t like to brag, but the Ladder Now executive team is composed of some of the most qualified and talented professionals in the claims service industry. We thrive on innovation, diligence, and accountability. Our team lives and breathes our core value of “team excellence without compromise,” and our leadership team is the definition of “leading by example.” Get to know the people who make superior service possible.

Regional Field Managers

Fenn Allen Regional Field Manager

Jasen Courtney Regional Field Manager

Jared Derkson Regional Field Manager

Rich Jordan Regional Field Manager

Scott Marcum Regional Field Manager

Raja Musunuri Regional Field Manager